Shipping & FAQs

Shipping

When will my order be shipped?

Processing time usually takes around 2-3 business days. We only ship on Mondays & Tuesdays to ensure packages don't get hold up in transit over the weekend (in cases of delay)

You will receive a confirmation email with tracking info once order is processed.

Where do you ship from/ to?

All plants are shipped from our licensed nursery based in California.

We only ship to the US. No Canada or international shipping at this time.

How are plants packed?

All live plants will be safely packed and secured. We use materials such as polyfill, cardboard, packing peanut, air pillows, and tape to ensure a safe transit.

Winter Shipping for plants?

We check destination weather before shipping, to ensure safe arrival of your plant babies.

Insulated wrap: Provided all year round for free.

Heat Pack: We check destination weather before shipping. Heat pack will be added for free if your local weather is below 45F.

FAQs

Return or exchange?

All sales are final. No return of exchange.

We offer live arrival guarantee & securely pack each plant. However, shipping delays or damages are beyond our control and therefore we cannot be responsible for that.

We are not responsible for theft or missing packages after delivery.

Live arrival guarantee?

We guarantee live arrival with an unpacking video sent within 6 hours upon arrival, given the package arrives without transportation/weather damage or delay. Video needs to start before the box is opened.

Note: shipping could cause stress and damage to the plants, even with the most careful packaging. Minor damage to leaf/stem is sometimes unavoidable. We are not responsible for any shipping-related damage.

Please bring the plant indoor as soon as it's delivered.

Cancellation Policy?

Sorry, but we don't allow cancellations at this time. While we appreciate your support and interest, we are a registered small business powered by Shopify. Each order incurs a transaction fee on our end, and Shopify does not refund these fees when we issue a refund or cancellation.

We appreciate your understanding! 🙏🏻

What medium do you ship your plants in?

We grow most of our plants in aroid mix or stratum/perlite mix. Plants will be shipped in the medium it's currently planted in (as seen in pics), unless otherwise stated.