Refund policy

Return/ exchange 

All sales are final. No return of exchange. We offer live arrival guarantee for plants within 6 hours upon arrival. However, we cannot be responsible for lost packages, shipping delays or damages.

Live plant arrival guarantee

We guarantee live arrival with an unpacking video sent within 6 hours upon arrival, given the package arrives without transportation/weather damage or delay. Video needs to start before the box is opened.

Note: shipping could cause stress and damage to the plants, even with the most careful packaging. Minor damage to leaf/stem is sometimes unavoidable. We are not responsible for any shipping-related damage.

Cancellation policy

Sorry, but we don't allow cancellations at this time. While we appreciate your support and interest, we are a registered small business powered by Shopify. Each order incurs a transaction fee on our end, and Shopify does not refund these fees when we issue a refund or cancellation.

We appreciate your understanding! 🙏🏻